01
Vendor cost map
Every AI support tool you use, what you're actually paying (per-seat, per-resolution, per-API-call), and what each costs per ticket at your volume.
Why this exists
This is a fixed-scope audit, not a consulting retainer. You hire us for one job: map your AI support spend, compare it against how your queue actually works, show where you're overpaying, and hand you the math in a format you can take to finance, procurement, or your leadership team.
Equivalent consulting engagements from boutique AI advisory firms run $25,000–$75,000. We've productized this to one fixed deliverable at $7,500 — because scope creep is how consulting firms earn their margin, not ours.
Deliverables
What you receive in 2 weeks
Each output is specific enough to use in a renewal, vendor review, or stack change decision.
Audit output
1 decision deckBuilt for the buyer who owns support budget and needs savings math that can stand up in a finance review.
02
LLM spend breakdown
If you run your own models or use APIs directly, we map input/output token costs by workflow and find the expensive ones.
03
Pricing model comparison
Per-seat vs per-resolution vs per-investigation, calculated at your ticket volume and investigation rate, not generic benchmarks.
04
Overspend identification
Specific line items where you're paying more than market rate, with the math shown.
05
Switching cost analysis
What it would actually cost to move to a cheaper stack, including migration work, retraining needs, and downtime risk.
06
Custom Altor demo
If Altor's per-investigation model saves you money, we show the exact numbers. If it doesn't, we tell you that too.
Qualification
This audit is for you if...
You're already spending
You're paying $3,000+/month for AI support tools and aren't certain you're getting value — or you're evaluating a contract renewal in the next 90 days.
You're comparing pricing models
You're evaluating a switch from per-seat to per-resolution or per-investigation pricing.
You built your own stack
You've deployed a custom LLM pipeline for support and want to benchmark it against commercial tools.
This isn't for you if...
You're pre-launch or have fewer than 500 support tickets/month — the ROI math won't work yet.
Process
How it works
1
Kickoff call (30 min)
Share your current tool stack, ticket volume, and vendor contracts.
2
Data collection (3 days)
We analyze your support metrics: investigation rate, resolution rate, handle time, escalation rate.
3
Cost model (1 week)
We build your vendor cost map and run the per-seat vs per-resolution vs per-investigation math.
4
Delivery + presentation (30 min)
Walk through findings, answer questions, no sales pressure.
Guarantee
We identify $7,500+ in documented savings — or we refund the fee.
Not "opportunities." Documented line items: vendor invoice amounts, current pricing rates, the math showing what you'd pay at the alternatives we identify, and which changes are actionable in the next 12 months. If the total doesn't clear $7,500/year, you get the $7,500 back. Refund and credit are mutually exclusive — if we issue a refund, the Altor credit does not apply.
$7,500 flat fee
Paid upfront. Fixed scope. Fixed timeline. No hourly creep.
$7,500
Credit toward Altor (if savings ≥ $7,500 found)
If savings are documented and you proceed with Altor within 90 days, the full $7,500 is credited toward year one.
90 days
Refund (if savings < $7,500 found)
If documented actionable savings don't reach $7,500/year, we refund the fee in full. Refund and credit are mutually exclusive.
Full refund
Start
Start your audit
Send the basics and we'll reply with next steps, timing, and the kickoff slot.
Before you email
The audit moves fastest when you already know monthly ticket volume, current AI tools, and rough monthly spend. If you only have contracts and not clean usage data yet, that's fine.
Submitting opens your email client with the form data filled in.
FAQ
Questions support leaders ask before buying
Do we need clean reporting before the audit starts?
No. Contracts, invoices, ticket volume, and a basic picture of your workflows are enough to start. If your data is messy, we call that out in the deliverable instead of hiding it.
Will you push Altor no matter what the math says?
No. The audit includes a custom Altor demo only if Altor's per-investigation model lowers your cost. If it doesn't, we say that directly.
What does the final output look like?
You get a decision-ready cost map with pricing-model math, overspend line items, switching-cost math, and a presentation walkthrough with time for Q&A.