How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Agent Utilization Rate

Agent utilization rate measures how much of an agent’s working time is spent on active support work versus idle time, meetings, or admin tasks. In technical support, utilization becomes dangerous when agents are busy but still blocked by manual investigation steps they cannot complete quickly.

Why it matters for B2B support

High utilization can look efficient on dashboards while customers still wait because every agent is stuck gathering data from logs, bug trackers, and billing tools. Sustainable utilization matters more than maxed-out utilization.

Key benchmarks

65–80%

healthy utilization range for support teams

85%+

utilization level where burnout and queue delays rise

20–45 min

manual investigation time that inflates utilization

1 queue

simpler workflow once investigation is automated

How Altor helps

Altor removes repetitive investigation work from the agent queue, which improves productive utilization without forcing agents into constant context switching or escalation chasing.

FAQ

Is higher agent utilization always better?

No. Very high utilization often means the team has no buffer for spikes, incidents, or complex investigations, which hurts service quality.

How do teams improve utilization safely?

Remove non-value-added work like manual data gathering, give agents faster access to diagnostics, and keep enough capacity for incident surges.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo