How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

AI Support Agent

An AI support agent is software that handles support interactions autonomously, from reading tickets to investigating issues to drafting responses. Unlike chatbots, AI support agents connect to production systems.

Why it matters for B2B support

The term covers a spectrum: from chatbots that suggest articles, to copilots that help agents draft responses, to autonomous agents that investigate and resolve tickets end-to-end. The key differentiator is whether the AI can access your actual data.

How Altor helps

Altor is an AI investigation agent — it reads ticket context, queries your production systems (ClickHouse, Linear, Stripe, GitHub), and delivers structured root-cause diagnoses that human agents review and send.

FAQ

What is the difference between an AI support agent and a chatbot?

A chatbot searches your help center. An AI support agent queries your production logs, bug tracker, and billing system to investigate what is actually broken.

Can an AI support agent replace human agents?

Not for B2B technical support. AI handles investigation (querying systems, correlating data). Humans handle communication, judgment calls, and relationship management.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo