How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Customer Effort Score (CES)

Customer Effort Score measures how easy it was for a customer to get their problem solved. In support, CES improves when the customer does not need to repeat context, chase updates, or wait through multiple internal handoffs.

Why it matters for B2B support

B2B buyers remember effort almost as strongly as outcome. Even when an issue is eventually fixed, a high-effort experience damages renewal confidence and makes executive escalation more likely.

Key benchmarks

1–7

common CES survey scale

2–3

target low-effort score for strong support teams

internal handoffs that usually hurt CES

1 reply

ideal number of times customers explain the issue

How Altor helps

Altor lowers customer effort by giving the support team an evidence-backed diagnosis early, reducing the need for repeated clarification loops and unnecessary transfers to engineering.

FAQ

What increases customer effort most?

Repeated requests for the same context, slow follow-up, and being transferred between support and engineering without a clear answer.

How is CES different from CSAT?

CES measures how hard the support experience felt. CSAT measures overall satisfaction with the interaction or outcome.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo