What is an AI services company?

An AI services company builds, deploys, and operates production AI systems for businesses. Unlike AI consultants (who produce strategy documents) or AI implementors (who hand off at launch), an AI services company stays accountable for the system working and improving over time. Altor builds AI systems that connect to your production tools and automate specific workflows — live in 3 weeks.

How much does it cost to build an AI agent?

Custom AI agent development costs $10K–$75K for a single-workflow production deployment, plus $1K–$5K/month for ongoing maintenance. A simple agent connecting to 1-2 systems costs $10K–$25K. A complex agent connecting to 5-6 production systems costs $40K–$75K. Most deployments go live within 3 weeks.

Is there software that can reduce support escalations?

Yes. Software that automatically investigates support tickets by querying production systems (logs, bug trackers, billing, recent deploys) gives frontline agents the context they need to resolve tickets without escalating. At Portkey, this approach reduced investigation time from 45 minutes to 2 minutes and eliminated the information gap that causes most escalations.

How long does AI deployment take?

A focused single-workflow AI deployment typically takes 2-4 weeks from kickoff to first live investigation. Week 1: stack audit and integration planning. Week 2: read-only connections live, first investigations on real data. Weeks 3-4: playbooks tuned, team trained, system handed over.

What is production AI?

Production AI is an AI system that operates continuously in a live business environment, handling real data and real users — held to the same reliability standards as any other production software. This is different from pilot AI (which runs in controlled environments) or demo AI (which shows capability without handling real workflows). 67% of enterprise AI projects fail to reach production.

How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

First Contact Resolution (FCR)

First Contact Resolution measures the percentage of tickets solved in the first meaningful reply without follow-up handoffs or repeated back-and-forth. In B2B support, true FCR usually depends on whether the first response includes diagnostic evidence, not just empathy and next steps.

Why it matters for B2B support

Technical support teams struggle with FCR because the first response often asks for logs, account IDs, and screenshots instead of giving an answer. That creates extra cycles, longer queues, and more customer frustration.

Key benchmarks

45-70%

typical FCR range for mature B2B support teams

30-50%

lift possible when first replies include diagnostics

1 reply

ideal number of customer touches for common technical issues

20-45 min

manual investigation time that usually blocks FCR

How Altor helps

Altor investigates before the agent replies, so the first response can include root cause, evidence, and a recommended action instead of a list of clarifying questions.

FAQ

Why is FCR hard in B2B technical support?

Because agents need live system data before they can resolve the issue. Without investigation access, the first reply is usually incomplete.

Does FCR matter more than first response time?

For B2B technical teams, both matter. A fast first response is good, but a fast first response with an actual diagnosis is what improves FCR and customer trust.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo