How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Incident Management

Incident management is the process of detecting, responding to, and resolving service disruptions. In B2B SaaS, incidents often surface first through customer support tickets before monitoring alerts.

Why it matters for B2B support

30-50% of B2B incidents are first reported by customers, not internal monitoring. Support teams need the same system access as on-call engineers to quickly determine whether a customer report indicates a widespread incident.

How Altor helps

When a ticket arrives, Altor checks production metrics and error rates across the customer base — not just the reporting customer — to quickly identify whether the issue is isolated or an incident.

FAQ

How does support relate to incident management?

Support teams are often the first to detect incidents through customer reports. Fast investigation determines whether a ticket is an isolated issue or a widespread incident requiring engineering response.

What is the average cost of a B2B SaaS incident?

For mid-market SaaS, a P1 incident costs $5,000-50,000 per hour in revenue impact, customer trust erosion, and engineering time. Faster detection through support reduces total impact.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo