How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Mean Time to Resolution (MTTR)

Mean Time to Resolution measures the average time from when a support ticket is created to when it is fully resolved. For B2B technical support, MTTR is the primary metric that drives customer satisfaction and retention.

Why it matters for B2B support

B2B SaaS companies typically see MTTR of 4-24 hours for technical tickets. The investigation phase — checking logs, querying databases, and cross-referencing systems — accounts for 60-80% of total resolution time.

How Altor helps

Altor reduces the investigation phase from 20-45 minutes to under 2 minutes by automatically querying ClickHouse, Linear, Stripe, and GitHub when a ticket arrives.

FAQ

What is a good MTTR for B2B support?

For B2B SaaS, under 4 hours is excellent, 4-8 hours is good, and over 24 hours indicates investigation bottlenecks.

How do you reduce MTTR?

The biggest lever is automating ticket investigation. Manual log checking takes 20-45 minutes per ticket — automating this cuts MTTR by 40-60%.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo