How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Net Promoter Score (NPS)

NPS measures customer loyalty by asking how likely they are to recommend your product (0-10 scale). Promoters (9-10) minus Detractors (0-6) equals your NPS.

Why it matters for B2B support

B2B SaaS NPS is heavily influenced by support quality. Companies with sub-4-hour MTTR average 15-20 points higher NPS than those with 24+ hour MTTR. Support is the most common interaction that moves a customer from Promoter to Detractor.

How Altor helps

By reducing investigation time from 20-45 minutes to under 2 minutes, Altor shortens MTTR which directly improves NPS. Customers who get fast, accurate resolutions become promoters.

FAQ

What is a good NPS for B2B SaaS?

Above 50 is excellent, 30-50 is good, 0-30 is average. Support quality is the #1 operational driver of NPS in B2B.

How does support quality affect NPS?

A single bad support experience can drop a Promoter to a Detractor (-20 point swing). Conversely, resolving a complex issue quickly often converts Passives to Promoters.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo