How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Support Automation

Support automation uses software to handle parts of the support workflow without human intervention. This ranges from chatbots answering FAQs to AI systems investigating technical issues by querying production databases.

Why it matters for B2B support

Most support automation focuses on deflection — routing tickets or suggesting help articles. B2B technical support requires investigation automation — AI that can query ClickHouse, check Linear for bugs, and cross-reference Stripe billing data.

How Altor helps

Altor is investigation automation, not deflection automation. It queries your actual production systems to deliver root-cause diagnoses, handling the 80% of B2B tickets that chatbots and article-suggestion tools cannot.

FAQ

Can AI fully automate B2B technical support?

Not yet. AI can automate the investigation phase (querying logs, billing, bug trackers) which accounts for 60-80% of resolution time. Human judgment is still needed for communication and edge cases.

What is the difference between support automation and chatbots?

Chatbots search documentation and deflect simple questions. Support automation investigates by querying production systems. Chatbots handle FAQs; automation handles technical issues.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo