How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Ticket Investigation

Ticket investigation is the process of diagnosing the root cause of a customer-reported issue by querying multiple internal systems — application logs, databases, billing platforms, bug trackers, and monitoring tools.

Why it matters for B2B support

Unlike consumer support where agents follow scripts, B2B technical investigation requires querying 3-6 different systems per ticket. Each investigation takes 20-45 minutes manually and requires production-level system access.

How Altor helps

Altor automates the entire investigation workflow — connecting to ClickHouse, Linear, Stripe, GitHub, and other systems to deliver a root-cause diagnosis in under 2 minutes.

FAQ

What is the difference between support investigation and support triage?

Triage categorizes and routes tickets. Investigation diagnoses root causes by querying production systems. Triage takes seconds; investigation takes 20-45 minutes.

Can AI automate support investigation?

Yes, if the AI can connect to your actual data systems. Unlike chatbots that search docs, investigation AI queries ClickHouse, Stripe, Linear, and other production tools to find what is actually broken.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo