How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Pricing

Per investigation.
Not per seat.

You pay for the investigations Altor runs — not for the number of people who use it. No minimum commit. No surprise fees. Pricing in USD, scoped on a 30-minute call.

Pilot

Prove the value before committing.

Scoped on call

✓500 investigations included
✓3-week forward-deployed engagement
✓Up to 3 system integrations
✓Investigation playbooks for top 5 ticket types
✓Full investigation log access
✓Unlimited team seats

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Most common

Production

For teams where Altor is part of the support stack.

Scoped on call

✓Custom investigation volume
✓All system integrations (6+ supported)
✓Continuous playbook refinement
✓Self-improving investigation logic
✓Priority support (EST/PST)
✓Quarterly impact review
✓DPA and security documentation

Work with us

What does Altor actually cost your team today?

Before Altor, investigation is your most expensive hidden cost. Here is what the math looks like for a typical team:

Input	Example
Tickets per day requiring investigation	15
Minutes per manual investigation	35 min
Loaded engineer cost (hourly)	$150/hr
Working days per year	250

Annual investigation cost$328,125

15 tickets × 35 min × $150/hr × 250 days = $328,125/year in investigation time. Altor reduces median investigation time to under 2 minutes.

Pricing FAQ

How is pricing structured?

Usage-based — per investigation, not per seat. We price based on your investigation volume (tickets per month) and the systems connected. Scoped during the demo so there are no surprises.

What counts as an investigation?

One investigation = one ticket triaged by Altor (querying your connected systems, generating a diagnosis). If Altor determines a ticket doesn't require cross-system investigation, it is not counted.

Is there a minimum commitment?

No seat minimums, no annual commitments on the pilot tier. Production engagements are typically scoped quarterly. All pricing in USD.

What is included in the forward deployment?

We embed alongside your team for 3 weeks: Week 1 is stack audit and integration setup, Week 2 is first live investigations on real tickets, Weeks 3–4 is playbook tuning and handover. No extra charge — this is how we work.

Do you work with teams outside the US?

We currently support US-based teams during EST and PST hours. International teams: reach out and we will discuss what coverage looks like.

Pricing is always scoped to your actual volume and systems on a 30-minute call. No pressure. Just numbers.

See what we built for Portkey →

Per investigation.Not per seat.