Investigation tools
Free tool · Client-side
Support Ticket Analyzer
Paste any B2B support ticket and get an instant investigation checklist: which systems to query, what evidence to collect, and probable root causes.
Open tool →Free calculator · Client-side
Support MTTR ROI Calculator
Enter ticket volume, average resolution time, and engineer cost. Get your annual investigation cost and AI automation ROI - instantly, with live recalculation.
Open calculator →Free audit · 2 minutes
Support Escalation Maturity Audit
10 questions to score your support team's investigation maturity. See where engineering time is being lost to avoidable escalations - with specific findings per answer.
Take the audit →Data and benchmarks
Public data · Updated quarterly
B2B Support Investigation Benchmarks 2026
MTTR, escalation rates, cost of manual investigation, and AI automation ROI. Sourced from published studies and Altor customer deployments, all cited.
View benchmarks →