How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Merchant tickets cost you revenue for every minute they stay open.

When a merchant reports checkout failures, inventory sync errors, or shipping calculation bugs, every hour of investigation is lost GMV. Altor cross-references payment processors, order management, and catalog systems to deliver root causes in minutes.

Merchant support tickets that block revenue

These are the tickets that sit in queue until an engineer has time to investigate:

•"Checkout is failing for customers using Apple Pay since this morning" — payment provider issue, your tokenization layer, or a Safari update breaking the flow?
•"Inventory shows 0 for products that have 500 units in our warehouse" — sync delay, webhook failure from their ERP, or a stock calculation bug?
•"Shipping rates doubled overnight for all orders to California" — carrier rate table update, zone mapping change, or a weight calculation error?
•"Discount code SUMMER25 applies on preview but not at checkout" — coupon rule conflict, minimum order threshold, or a caching issue?

What Altor queries for e-commerce platforms

Altor connects to the systems where your investigation data actually lives:

•Payment processor — transaction attempts, failure codes, tokenization logs, provider status
•Order management — checkout flow logs, cart state, pricing calculations, discount rule evaluation
•Catalog / inventory — sync history, webhook delivery, stock level changes, ERP connection status
•Shipping engine — rate calculation logs, zone mappings, carrier API responses
•Stripe / PayPal / Adyen — merchant account status, settlement history, chargeback data

$47K/hr

average revenue lost during checkout outage for mid-market merchants

< 2 min

Altor's diagnosis time for checkout-blocking issues

4-6

systems cross-referenced per merchant ticket

73%

of merchant escalations are resolvable with data from 3 systems

"Our tickets are investigations, not FAQs. Nobody else could even attempt to answer them automatically. Altor can because it queries our actual production data."
— Engineering lead, Portkey

Why e-commerce platforms need fast investigation

E-commerce support has a unique pressure: merchant revenue is directly tied to resolution speed. A checkout bug during peak hours costs your merchants thousands per hour. Your support team's investigation speed is literally a revenue metric.

Altor investigates merchant tickets by pulling payment logs, inventory sync history, and order system data simultaneously — delivering root causes before the merchant's next message.

Billing escalation debugging Webhook failure investigation Portkey case study

See Altor investigate a real ticket from your queue

We'll connect to your systems and run a live investigation. Your data, your ticket, diagnosed in 2 minutes during EST or PST hours.

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