Support platforms route tickets. Altor investigates them.
Zendesk AI triages and routes. Intercom Fin answers from your help center. Neither queries your customer's actual API logs, checks your bug tracker, or verifies their billing status. Altor does — across 6+ systems in under 2 minutes.
What each tool actually does
Altor complements your existing support platform — it doesn't replace it.
| Support platform AI | Altor | |
|---|---|---|
| Primary function | Ticket management, routing, workflow automation | Multi-system technical investigation and root-cause diagnosis |
| AI capability | Auto-categorize tickets, suggest help center articles, draft responses from docs | Query ClickHouse logs, check Linear bugs, verify Stripe billing, review GitHub deploys |
| Data access | Ticket history, help center, customer metadata | Live production data across 6+ systems (logs, errors, billing, code, incidents) |
| Handles | "How do I configure webhooks?" (knowledge-base answerable) | "Why are my webhooks failing right now?" (requires live investigation) |
| Integration model | Replaces or extends your support workflow | Plugs into your existing support platform as an investigation layer |
Why your support platform AI isn't enough
Support platform AI is built for workflow optimization — routing tickets to the right team, suggesting relevant articles, auto-categorizing by topic. This is valuable. But it doesn't touch the core bottleneck in B2B technical support: the investigation itself.
When a customer reports "latency spiked since this morning," your support platform can route it to the right engineer. But that engineer still needs to open ClickHouse, check the customer's API logs, compare against yesterday's baseline, check GitHub for recent deploys, and search Linear for known issues. That's 20–45 minutes of manual investigation per ticket.
Altor automates the investigation. It queries ClickHouse, finds the latency spike at 09:14 UTC, identifies deploy #447 as the likely cause, checks that no upstream incidents exist, and delivers a structured diagnosis — all in 2 minutes.
typical manual investigation time per technical ticket
Altor's median diagnosis time across 200+ tickets
production systems queried per investigation
workflows you need to change — Altor plugs into your existing tools
"We didn't need another ticket router. We needed something that could actually pull the data and tell us what's wrong."
How Altor fits into your stack
Altor works with Pylon, Plain, Zendesk, and Intercom — it ingests tickets from your existing platform and delivers diagnoses back into the same workflow. You keep your routing rules, SLAs, and team structure. Altor adds the investigation layer your support AI is missing.
Think of it this way: your support platform is the operating system for your support team. Altor is the investigator that actually solves the technical tickets.
See Altor investigate a real ticket from your queue
We'll connect to your systems and run a live investigation. Your support platform stays. Altor adds the diagnosis.
Get a 3-minute walkthrough — no call needed.