How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Fintech tickets aren't FAQs — they're forensic investigations.

When a customer reports a failed payment, a flagged transaction, or a compliance hold, your support team needs to cross-reference payment processors, KYC systems, fraud detection, and audit logs. Altor does that in 2 minutes.

Tickets unique to fintech support

These are the tickets that sit in queue until an engineer has time to investigate:

•"My ACH transfer has been pending for 5 days" — bank processing delay, compliance hold, insufficient funds, or a stuck state in your payment orchestration?
•"Customer was flagged for fraud but this is a legitimate business" — which risk rule triggered, what evidence was scored, and can the decision be overridden?
•"Webhook notifications for successful payments stopped reaching our server" — delivery failure, endpoint misconfiguration, or event type filtering change?
•"Our settlement report shows a $2,300 discrepancy vs. our dashboard" — timing difference, currency conversion rounding, or a reconciliation bug?

What Altor investigates for fintech teams

Altor connects to the systems where your investigation data actually lives:

•Payment processor logs — transaction status, retry history, failure codes, settlement timelines
•KYC / compliance system — verification status, risk scores, hold reasons, required documents
•Fraud detection — rule triggers, score breakdown, false positive patterns
•Stripe / Adyen / Plaid — payment method status, bank connectivity, reconciliation data
•Audit trail — who changed what, when, and the regulatory context for each action

45 min

average time to investigate a payment dispute manually

2 min

Altor's investigation time with full audit trail

3-5

compliance systems cross-referenced per ticket

$150K+

annual cost of manual compliance investigation per support FTE

"Our tickets are investigations, not FAQs. Nobody else could even attempt to answer them automatically. Altor can because it queries our actual production data."
— Engineering lead, Portkey

Why fintech companies need investigation automation

Fintech support combines two challenges: technical complexity and regulatory requirements. Every payment failure needs root-cause analysis. Every compliance hold needs documented evidence. Every fraud flag needs a decision trail.

Manual investigation means 30-60 minutes per ticket, spread across payment processors, KYC systems, and audit logs. Altor pulls from all of them simultaneously and delivers a structured diagnosis with the evidence chain your compliance team needs.

Billing escalation debugging Altor for API-first developer tools Portkey case study

See Altor investigate a real ticket from your queue

We'll connect to your systems and run a live investigation. Your data, your ticket, diagnosed in 2 minutes during EST or PST hours.

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