How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Freshdesk manages tickets. Altor solves the technical ones.

Your Freshdesk setup handles routing, SLAs, and automation rules. But technical tickets still require manual investigation across multiple systems. Altor automates that investigation and delivers diagnoses back into Freshdesk.

Technical tickets that stall in Freshdesk queues

These are the tickets that sit in queue until an engineer has time to investigate:

•"Our data sync runs but records are missing in the destination" — partial failure, schema mismatch, or rate limiting at the destination API?
•"PDF generation returns blank pages for our Japanese content" — encoding issue, font rendering bug, or a known CJK processing limitation?
•"Scheduled reports stopped sending last Tuesday" — cron job failed, email delivery blocked, or the report query started timing out?
•"Upload endpoint rejects files over 8MB but our plan allows 25MB" — misconfigured limit, CDN caching stale config, or a regression in the latest deploy?

What Altor queries for Freshdesk teams

Altor connects to the systems where your investigation data actually lives:

•Application logs — sync job output, error traces, processing pipeline status per customer
•Postgres / MySQL — customer configuration, feature flags, plan-specific limits
•Stripe / Chargebee — subscription tier, add-on features, billing status
•Linear / Jira — matching bugs, recent regressions, version-specific known issues
•GitHub — recent deploys, configuration changes, migration scripts

35 min

average manual investigation time for technical tickets

< 3 min

Altor's investigation time for the same tickets

4-6

systems checked per investigation

67%

reduction in MTTR after deploying Altor

"Our tickets are investigations, not FAQs. Nobody else could even attempt to answer them automatically. Altor can because it queries our actual production data."
— Engineering lead, Portkey

Why Freshdesk teams adopt Altor

Freshdesk excels at ticket management — routing, SLAs, automations, and customer communication. It does not excel at the actual technical investigation that B2B tickets require.

Altor delivers structured diagnoses directly into your Freshdesk workflow. Your agents review the root cause and respond instead of spending 30+ minutes checking logs and bug trackers.

Altor vs. support platform AI Billing escalation debugging Portkey case study

See Altor investigate a real ticket from your queue

We'll connect to your systems and run a live investigation. Your data, your ticket, diagnosed in 2 minutes during EST or PST hours.

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