Billing disputes resolved with evidence, not explanations.
When a customer disputes a charge, Altor pulls the Stripe invoice, cross-references it against actual usage in your database, and delivers a complete picture before your agent responds.
What Altor pulls from Stripe
For every billing-related ticket, Altor automatically retrieves:
- •Invoice line items and proration calculations — the exact breakdown of what was charged and why
- •Subscription change history — plan upgrades, downgrades, and the billing dates that affect the invoice
- •Payment attempt history — decline codes, retry attempts, and card processor responses
- •Stripe Radar decisions — fraud scores and rule triggers for flagged payments
- •Refund status — issued date, amount, and bank processing status for pending refunds
typical manual billing investigation time
Altor cross-references Stripe + usage data
reason for SaaS churn — unresolved billing disputes
of billing resolutions include evidence from both systems
"Our tickets are investigations, not FAQs. Nobody else could even attempt to answer them automatically. Altor can because it queries our actual production data."
Stripe + usage database reconciliation
The hardest billing tickets require comparing Stripe data against your internal usage database. A customer says they were charged for 2M API calls but their logs show 1.4M. Altor queries both systems simultaneously and identifies the discrepancy source.
This cross-system reconciliation used to require an engineer. Now it happens on every billing ticket, automatically.
See Altor resolve a billing dispute with Stripe evidence
We connect to Stripe and your usage database, then diagnose a real billing ticket. US hours.
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