What is an AI services company?

An AI services company builds, deploys, and operates production AI systems for businesses. Unlike AI consultants (who produce strategy documents) or AI implementors (who hand off at launch), an AI services company stays accountable for the system working and improving over time. Altor builds AI systems that connect to your production tools and automate specific workflows — live in 3 weeks.

How much does it cost to build an AI agent?

Custom AI agent development costs $10K–$75K for a single-workflow production deployment, plus $1K–$5K/month for ongoing maintenance. A simple agent connecting to 1-2 systems costs $10K–$25K. A complex agent connecting to 5-6 production systems costs $40K–$75K. Most deployments go live within 3 weeks.

Is there software that can reduce support escalations?

Yes. Software that automatically investigates support tickets by querying production systems (logs, bug trackers, billing, recent deploys) gives frontline agents the context they need to resolve tickets without escalating. At Portkey, this approach reduced investigation time from 45 minutes to 2 minutes and eliminated the information gap that causes most escalations.

How long does AI deployment take?

A focused single-workflow AI deployment typically takes 2-4 weeks from kickoff to first live investigation. Week 1: stack audit and integration planning. Week 2: read-only connections live, first investigations on real data. Weeks 3-4: playbooks tuned, team trained, system handed over.

What is production AI?

Production AI is an AI system that operates continuously in a live business environment, handling real data and real users — held to the same reliability standards as any other production software. This is different from pilot AI (which runs in controlled environments) or demo AI (which shows capability without handling real workflows). 67% of enterprise AI projects fail to reach production.

How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Customer Escalation Path

Customer escalation path is the documented sequence of people, teams, and channels used when a support issue exceeds normal handling scope or urgency. It defines who gets involved at each stage, what evidence must accompany the handoff, and how the customer is kept informed during the transition. A strong escalation path reduces confusion during outages, protects executive relationships, and prevents support teams from improvising under pressure when a large account or revenue-critical workflow is affected.

Why it matters for B2B support

In enterprise B2B support, escalation paths usually span frontline support, technical support, engineering, incident command, customer success, and account leadership. The path must be clear enough that high-value customers are moved quickly without teaching the entire org to bypass normal queues for every issue.

How Altor helps

Altor makes escalation paths cleaner by attaching evidence from 6 production systems before the handoff, so higher tiers receive diagnosis instead of a loosely described complaint.

FAQ

What should every escalation path include?

Owner by severity, handoff criteria, communication rules, and required diagnostic evidence. Without those details, escalations become political instead of operational.

Why do customers hate unclear escalation paths?

Because they repeat context to multiple people and still do not know who owns the issue. That uncertainty damages trust faster than the original bug in many cases.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

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