How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Customer Satisfaction Score (CSAT)

CSAT measures customer satisfaction with a specific support interaction, typically on a 1-5 scale collected via post-resolution survey.

Why it matters for B2B support

In B2B support, CSAT is most strongly correlated with resolution speed and technical accuracy of the answer. Customers who receive root-cause diagnoses in their first response score 20-30% higher on CSAT.

How Altor helps

By providing agents with automated investigation results before they respond, Altor enables technically accurate first responses that drive higher CSAT scores.

FAQ

What is a good CSAT score for B2B support?

Above 90% is excellent, 80-90% is good, below 80% indicates systemic issues. Technical accuracy matters more than speed for B2B CSAT.

What drives CSAT in B2B technical support?

Three factors: speed of resolution, technical accuracy of the answer, and whether the customer had to repeat themselves across escalation tiers.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo