How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Service Level Agreement (SLA)

An SLA defines the committed response and resolution times for different ticket priorities. SLA breaches result in service credits, penalty fees, or contract termination in B2B agreements.

Why it matters for B2B support

Enterprise B2B SLAs typically require P1 response within 15-30 minutes and resolution within 4 hours. SLA compliance directly affects revenue — a single enterprise SLA breach can cost $10,000-100,000 in credits.

How Altor helps

Altor helps meet SLA targets by starting investigation the moment a ticket arrives, rather than when an agent picks it up. This eliminates the queue-to-investigation gap that causes most SLA breaches.

FAQ

What are typical B2B SaaS SLA targets?

P1: 15 min response, 4 hr resolution. P2: 1 hr response, 8 hr resolution. P3: 4 hr response, 24 hr resolution. P4: 8 hr response, 72 hr resolution.

What happens when you breach an SLA?

Contractually: service credits (typically 5-25% of monthly fee per breach). Practically: eroded customer trust, increased churn risk, and escalation to executive sponsors.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo