What is an AI services company?

An AI services company builds, deploys, and operates production AI systems for businesses. Unlike AI consultants (who produce strategy documents) or AI implementors (who hand off at launch), an AI services company stays accountable for the system working and improving over time. Altor builds AI systems that connect to your production tools and automate specific workflows — live in 3 weeks.

How much does it cost to build an AI agent?

Custom AI agent development costs $10K–$75K for a single-workflow production deployment, plus $1K–$5K/month for ongoing maintenance. A simple agent connecting to 1-2 systems costs $10K–$25K. A complex agent connecting to 5-6 production systems costs $40K–$75K. Most deployments go live within 3 weeks.

Is there software that can reduce support escalations?

Yes. Software that automatically investigates support tickets by querying production systems (logs, bug trackers, billing, recent deploys) gives frontline agents the context they need to resolve tickets without escalating. At Portkey, this approach reduced investigation time from 45 minutes to 2 minutes and eliminated the information gap that causes most escalations.

How long does AI deployment take?

A focused single-workflow AI deployment typically takes 2-4 weeks from kickoff to first live investigation. Week 1: stack audit and integration planning. Week 2: read-only connections live, first investigations on real data. Weeks 3-4: playbooks tuned, team trained, system handed over.

What is production AI?

Production AI is an AI system that operates continuously in a live business environment, handling real data and real users — held to the same reliability standards as any other production software. This is different from pilot AI (which runs in controlled environments) or demo AI (which shows capability without handling real workflows). 67% of enterprise AI projects fail to reach production.

How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Wrap-Up Time (After-Call Work)

Wrap-up time is the time an agent spends completing documentation, CRM updates, and internal notes after a ticket is resolved and before beginning the next ticket. It is the immediate post-resolution portion of support work.

Why it matters for B2B support

Wrap-up time in B2B support typically ranges from 2–15 minutes per ticket depending on ticket complexity and tool sprawl. For an agent handling 50 tickets per day, just 5 minutes of wrap-up per ticket adds up to about 250 minutes, or more than 4 hours of non-customer-facing time. That work matters because poor notes force the next agent to re-investigate when the same customer reopens a related issue. Teams using Zendesk plus Salesforce and internal bug trackers often spend more time on post-ticket updates than they realize because every system needs a separate record.

Key benchmarks

5 min

average wrap-up time per B2B technical support ticket

4.2 hrs

daily wrap-up time for a 50-ticket/day agent at 5 min per ticket

60–80%

reduction in wrap-up time achievable with AI-assisted post-ticket documentation

3.2×

more likely for a customer to reopen a ticket when prior wrap-up notes are incomplete

How Altor helps

Altor can auto-draft structured post-ticket notes from the investigation and conversation, reducing manual wrap-up while improving consistency. Agents spend less time documenting and more time handling the next ticket.

FAQ

Why does wrap-up time matter so much in B2B support?

Because even a few minutes per ticket compounds fast across daily volume. On a busy technical team, wrap-up can consume multiple hours per agent per day.

What belongs in strong wrap-up notes?

Root cause, evidence checked, systems touched, customer impact, and what was changed or advised. That context prevents the next agent from starting from zero.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

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