How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Root Cause Analysis (RCA)

Root cause analysis in support context is the process of identifying the underlying technical reason for a customer-reported issue, rather than just addressing the symptom.

Why it matters for B2B support

RCA for B2B support tickets involves correlating data across multiple systems: API logs showing error patterns, deployment history showing recent changes, billing data showing account state, and bug trackers showing known issues.

How Altor helps

Altor performs automated RCA by querying all relevant systems simultaneously and correlating the findings into a structured diagnosis with evidence from each data source.

FAQ

How long does root cause analysis take for support tickets?

Manual RCA for a technical B2B ticket typically takes 30-60 minutes, as engineers need to check logs, recent deploys, billing state, and known bugs.

What is the difference between RCA and troubleshooting?

Troubleshooting identifies what is broken. RCA identifies why it broke. RCA requires deeper system access and cross-referencing multiple data sources.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

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