How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

SLA Compliance Rate

SLA compliance rate is the percentage of tickets resolved within the response and resolution commitments promised in customer contracts. It is one of the clearest support metrics tied directly to retained revenue in enterprise B2B accounts.

Why it matters for B2B support

A team can miss SLA targets even with talented agents if the investigation phase starts too late. Queue delays and slow data gathering are the biggest hidden causes of enterprise SLA breaches.

Key benchmarks

95%+

common enterprise SLA compliance target

15–30 min

typical P1 response commitment

4 hr

common P1 resolution deadline

$10K+

possible impact of a serious enterprise SLA breach

How Altor helps

Altor starts the investigation immediately when the ticket lands, shrinking the gap between ticket creation and meaningful technical work so more tickets stay inside SLA windows.

FAQ

What lowers SLA compliance most often?

Delayed investigation starts, not agent effort. Teams lose time waiting for someone with the right data access to begin diagnosing the issue.

How is SLA compliance different from MTTR?

MTTR measures average resolution time across tickets. SLA compliance measures whether each ticket met a specific contractual target.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo