How is Altor different from a docs chatbot?

Docs chatbots answer 'how does this work?' from your knowledge base. Altor answers 'why is this broken for this customer right now?' by querying their actual API logs, checking your bug tracker, and verifying their billing status — across 6+ systems in under 2 minutes.

How is Altor different from our support platform?

Pylon, Plain, Zendesk — they route and manage tickets. Altor investigates them. We plug into your existing support tool as the investigation layer. You keep your workflows, we add the diagnosis.

Will Altor take actions without asking?

Not by default. Altor starts as a read-only investigator — it surfaces a diagnosis for your team to review. You control which action types graduate to auto-approval. Destructive actions are never automated.

What if our stack isn't listed?

If an API exists for your system, we can integrate it. The architecture composes tools — it doesn't hardcode connectors. We've yet to encounter a B2B stack we can't connect to.

What does Altor pricing look like?

Usage-based — you pay per investigation, not per seat. Pricing is quoted in USD ($) with no minimum commitment. We'll scope pricing during the demo based on your ticket volume and systems.

Ticket Deflection Rate

Ticket deflection rate measures the percentage of support requests that never become agent-handled tickets because customers solved the issue through self-serve help, product cues, or automation. For B2B teams, deflection is healthy only when it removes low-value questions without hiding unresolved technical incidents.

Why it matters for B2B support

B2B companies often over-optimize for deflection and accidentally make it harder for paying customers to reach an expert when a real production issue happens. The right goal is to deflect repetitive FAQ traffic while preserving a fast path for urgent technical tickets.

Key benchmarks

10–25%

healthy deflection range for technical B2B support

80%

of complex tickets that still require live investigation

2 min

target diagnosis time once a technical ticket is accepted

1 route

clear escalation path customers need for urgent incidents

How Altor helps

Altor does not try to deflect complex incidents into a help center loop. It lets teams safely deflect simple questions while automatically investigating the tickets that should reach support immediately.

FAQ

Is a higher ticket deflection rate always better?

No. In B2B support, very high deflection can mean customers are being pushed away from human help even when they have live production issues.

What should teams deflect?

Deflect repetitive setup, billing FAQ, and documentation questions. Do not deflect tickets that mention outages, failed API calls, or customer-specific production behavior.

See Altor investigate a real ticket

We connect to your systems and diagnose a real ticket in 2 minutes during US hours.

Book a Demo